Questions buyers ask us

It depends on how many people will use it, how many sites or campuses you have, and how much setting up and connecting it needs. After a first conversation, which is free, we send a written quotation that separates the licence, installation and training, and any support contract, so you can see exactly what you are paying for.

Yes. We give a demonstration with sample data, online or at your office, and answer your team's questions as we go.

Most systems have settings for the things that differ between organisations: roles, approval steps, numbering, letterheads. Anything beyond that we can change or add for you; we quote for it first.

Yes. We provide formal quotations, delivery notes, invoices and receipts, and we can prepare specifications or bills of quantities for a tender.

Yes. We install it on your own Windows server, which keeps your data on your premises, or we host it for you. Either way staff use it in a web browser, on a computer or a phone, with nothing to install on each computer.

For hosting on your premises: a server with Windows Server and, for most systems, SQL Server. If you do not have one, we advise on what to buy and can supply and set it up. For hosting with us: just a reliable internet connection.

A ready-made system is set up, loaded with your details and handed over much faster than one built to order. The proposal states an agreed timeline before any work starts.

Often, yes. Several of our systems read from an existing ERP or student portal so nobody types the same details twice. We look at what you have and tell you what is possible before you commit.

Yes, on site or online. Each system also comes with written user guides for the different roles in it, so new staff can learn it later.

You call or message us. A support contract sets out how quickly we respond and what is covered. We support what we build and what we install.

You do. It stays on your server, or on ours if we host it for you, and you can have a full copy whenever you ask. We never sell or share it.

Every person signs in with their own account and sees only what their role allows; sensitive records log who opened them. Connections are encrypted, and we set up regular backups. We build with Kenya's Data Protection Act, 2019, in mind.

Yes. The Vinlaks Business Suite sends an M-Pesa payment request straight to the customer's phone from the invoice. It needs your own paybill or till and Safaricom API access, which we help you apply for.

The Vinlaks Business Suite is built to KRA's eTIMS specification. Switching it on needs your business's own eTIMS registration with KRA, which we guide you through.

Email notifications are built into our systems. SMS can be added through the provider you choose.